Saatva Pillow Return Policy

Are you disappointed with your Saatva Pillow and want to return it?

You are not alone!

If you are here because you are trying to make a purchase decision, we recommend reading our previous post on pillow return overview to know which brand has the most favorable return policy.

However, Saatva is a well-known brand in the mattress industry for its luxury mattress and bedding designs.

Its products come with exorbitant prices, with far higher price points than over 60%  of competitors.

But do Saatva pillows live up to the hype? I wish I could answer that.

However, Saatva pillows do come with a quality feel and packaging. They have the loftiness and fluffiness found primarily on hotel pillows and have gathered many positive reviews.

Notwithstanding, pillow preference is not general and differs by individual. The best pillow to me might be the worst you’ve ever slept on.

This article will explore the process of returning a Saatva pillow that doesn’t live up to your expectations.

4-Point Summary Of Saatva Pillow Return

1. You can return your opened, used Saatva pillow within 45 days of receiving it.
2. There is no exchange policy for Saatva pillows.
3. If your return is successful, you will get a full refund to the original mode of payment.
4. You are subject to Amazon’s return policy if you get your Saatva pillow via Amazon.

Can You Return Saatva Pillows?

Yes. You can return pillows and other bedding to Saatva within 45 days of purchase.

Although Saatva is well known for its generous 365-day return window for its mattresses, its bedding has no such long trial periods. 

However, Saatva accommodates the return of unopened and opened pillows, which makes its return policy one of the most lenient.

Companies like Mattress Firm and IKEA won’t grant a return for a pillow you have slept on.

Besides that, Saatva gives a full refund for your returned pillows with no restocking fee whatsoever.

They only require you to wash the pillow before returning it.

Let’s examine why a buyer might want to return the available Saatva Pillow models.

Saatva Latex Pillow

Saatva claims its latex pillow is of exceptional quality with an ultra-luxury feel that you mostly experience with hotel pillows.

Its inner layers are made of natural latex, so customers expect it to offer a responsive and supportive feel while conforming to the shape of the head and neck, typical of latex pillows.

However, some customers expressed disappointment that this pillow contains only 41% shredded latex while polyester fibers make the other 51%.

No one expects regular pillow stuffing found in $10 pillows in a pillow with a whopping $185 price point!

Maybe that wouldn’t have been an issue if the pillow offered enough support.

But, according to some reviewers, the pillow is so flat and light that your head would sink in. 

If you are a stomach sleeper, you may find breathing difficult while sleeping on this pillow due to your head sinking in while facing down. 

Saatva Down Alternative Pillow

It is a hypoallergenic pillow designed to mimic the lofty feel of traditional down pillows. 

Its soft and airy feel makes it an ideal choice for anyone who likes to cuddle with a pillow at night.

However, due to its lofty and fluffy feel, some users find it too soft and unsupportive enough.

Saatva Graphite Memory Foam Pillow

It is made of CertiPUR-US memory foam pillow and natural latex. It is designed with graphite technology that absorbs heat from your body, keeping you cool all night.

Many users agree that it is a high-quality pillow. However, the memory foam is firm and not the soft, cloud-like memory foam that conforms easily to your head and neck.

Some users also complain that it’s too heavy, thick, huge, and dense. Some also said the pillow sleeps too hot instead of the cool sleep Saatva promises with this model.

The entire build-up of this pillow makes it a promising choice for big and plus-sized people or anyone who prefers tall, huge, and big pillows.

So, if you’re a small-sized person, a side sleeper, or prefer a pillow that provides the softness of cloud, this might not be for you.

Saatva Cloud Memory Foam Pillow

It is made of a blend of shredded gel-infused memory foam and natural latex. 

According to Saatva, adding latex makes it more breathable and responsive than regular shredded memory foam pillows.

However, some users hate that it isn’t washable, like other memory foam pillows. You can only remove and wash the outer cotton cover, not the pillow.

So, if you prefer a pillow you can wash when it gets stained from dirt, sweat, etc., and use for years, then this won’t be a suitable choice for you.

What Is Saatva’s Pillow Return Policy?

Saatva has a friendly return policy on its pillows. If it doesn’t meet your expectations, you can return it for a full refund within 45 days of receiving it.

All Saatva needs from you is to wash it before returning it. You shouldn’t return your pillows or any other bedding in a dirty and unsanitary condition.

What Is Saatva Pillow Exchange Policy?

As of the time of writing this, there is no exchange policy for Saatva pillows. 

Still, you can return an unsuitable pillow and order a different one after receiving your refund.

However, you need to return within 45 days of delivery of the pillows.

What Is Saatva Pillow Return Policy For Amazon Purchases?

Amazon is an authorized retailer of Saatva pillows. However, if you purchase your Saatva pillow off Amazon, you only have 30 days to make permanent decisions. 

If you return it after 30 days, you will be ineligible for a full refund. Read the complete guide to Amazon’s pillow return policy.

How To Return A Saatva Pillow?

Saatva’s return process is quite simple. You can initiate the return by calling 1-877-672-2882 or email info@saatva.com. 

The customer service will guide you through the rest of the process.

Ideally, they will tell you to return the pillow to their physical location, meaning the shipping costs will be on you.

However, you must process your return within 45 days of receiving the pillow. Saatva doesn’t charge any restocking fee for used pillows, so that you will get a full refund.

Your refund will be made to the original mode of payment between 3 and 7 days, depending on your financial institution.

Saatva Pillow Return FAQs]

Does Saatva Offer Free Returns On Pillows?

Yes. Saatva offers free returns on pillows but not on mattresses.

Can I Return A Pillow I Got As A Gift To Saatva?

Yes, you can. Just contact the customer service for assistance by phone or mail.

What Is The Warranty On Saatva Pillows?

All Saatva Pillows have a 1-year limited warranty.

How Long Do Saatva Refunds Take?

The refund process starts when the pillow arrives back at Saatva store. Ideally, the process should take between 3 to 7 business days.