Pillow Cube Return Policy: 5 Key Takeaways

Do you want to know about the Pillow Cube return policy?

Before you order any pillow, we recommend reading our exhaustive guide on returning pillows because you may need to make a return even when you didn’t plan to.

Pillow Cube is known for its unique, cube-shaped pillows, explicitly made for side sleepers, which have gathered many positive reviews.

However, there is no one-size-fits-all when it comes to pillows.

If you are unhappy with your new Pillow Cube pillow and want to return it, we are here to guide you. 

5 Key Takeaways From Pillow Cube Return Process

1. You can try your pillow cube in-house and return it within 60 days of receiving it.
2. You can only return an unopened pillow in its original packaging.
3. For an opened and used pillow, you can either donate or destroy it.
4. There is a 15% processing fee for refunds back to the original form of payment.
5. You will be subject to Amazon’s return policy for Amazon purchases.

Read on as we dive deeply into the details of returning your unsuitable Pillow Cube pillow.

Can You Return Pillow Cube Pillows?

Yes. 

You can return your Pillow cube if it doesn’t work for you.

Pillow cube pillows come vacuum sealed and ship free within the contiguous US states.

After receiving it, the manufacturers recommend opening and leaving it to air out for a few hours so the odors can dissipate.

After that, you should sleep on it every day for at least one week before concluding it’s not for you.

Many users report getting improved sleep immediately. However, it can take some time before your body gets used to a cube-shaped pillow. 

So please allow your body the time to adjust.

Now, let’s explore some of the causes of Pillow Cube returns.

What Are The Common Pillow Cube Complaints?

There are a few reasons why users often return Pillow Cube pillows. Let’s look at some of the most common causes. Although experience with pillows is unique to individuals, you might find some insights.

Terrible Chemical Odor And Off-Gassing

Pillow Cube comes vacuum-sealed in a small box. After unwrapping the compressed pillow, it takes on air to expand to its full size.

Meanwhile, The  Pillow Cube is a memory foam cube inside a zippered pillowcase.

Some users complain of perceiving a powerful smell from the memory foam inner core in the first few days.

However, Off-gassing is a common phenomenon with newly opened memory foam products. 

For most people, the smell goes away in a few hours. For others, the smell lingers for weeks.

Worse still, some users got throat irritations, cough, and difficulty breathing on their first night with this pillow. 

A conversation with customer service reveals that if the pillow is packaged quickly after the foam is made, it will have a stronger smell.

And that indicates poor quality control.

So, if you are sensitive or struggle with respiratory problems such as asthma, bronchitis, etc., this might not be for you since you can’t choose which one they will send to you.

Another worrying aspect is that the memory foam insert has no CertiPUR US certification.

So we can’t be sure it’s made without any toxic chemicals.

Pillow Slips Away

Some users complain that the Side Cube pillow doesn’t stay in place and moves all night, causing headaches and neck pain. 

Also, you can experience slipping away if you sleep on your side but wake on your back.

Like I said earlier, it will take some time for your body to get used to the shape of this pillow and get your comfortable spot.

In summary, the Side Cube pillow is best for people who sleep exclusively on their sides.

The pillow might not work for you if you are a combination sleeper or sleep all over the place.

Pillow Sleeps Hot

Although the manufacturers promise that their pillows sleep cool, some users of the Side Cube and Ice Cube pillows complain about experiencing the opposite. 

They claim waking up repeatedly throughout the night with sweats. 

However, many users also said the pillows sleep cool.  As I said, pillow experience differs among individuals. 

Pillow Too Soft And Unsupportive

Most users who purchased the Side Cube pillow before 2023 claimed it’s very firm and supportive. 

However, some users with the most recent versions claim the product has changed and is now very soft.

According to them, their necks sink in, and the pillow folds on either side of the head, creating a valley, which makes it terrible for neck support and spine alignment.

However, we have linked most of the complaints with this pillow to ordering the wrong size. 

If you have ordered the wrong pillow size, you won’t get the right experience with this pillow, and you’ll be better off making an exchange.

What Is Pillow Cube Exchange Policy?

Pillow Cube understands that some customers would make the mistake of ordering the wrong size, so they allow you to return your unopened pillow for an exchange. 

To know the right size, the company recommends laying on your side on a stack of books on your mattress til you feel comfortable and then measuring that stack.

After that, order a pillow one inch thicker than the stack.

It’s high time you performed this book-stacking ritual if you hadn’t done it before placing your initial order. 

Additionally, the firmness of your mattress plays a role in determining the size you should order.

According to the company, if you need a 5” pillow, but your mattress is soft, go for a 4”. 

Likewise, if you need a 6’ pillow but sleep on a soft mattress, go for a 5’ pillow. 

Adhering to this one-inch-down formula may be all you need to reach a comfortable point.

However, note that you can only return a pillow within 60 days of receiving it and will be responsible for a $15 return shipping fee.

For refunds, there is a 15% processing fee to the original form of payment.

What Is Pillow Cube’s Return Policy For Amazon Purchases?

Amazon is an authorized retailer of Pillow Cube pillows. 

However, if you purchase from Amazon, you will be subject to Amazon’s pillow return policy (Read full details here).

You have only 30 days to return it and will be ineligible for the 60-night sleep trial the company promises on its official website.

That’s bad news, right?

 Well, not entirely!

The good side is that you are covered by Amazon’s customer satisfaction guarantee, which ensures a full refund if you are unsatisfied.

Viola! Purchasing through Amazon means escaping the 15% refund processing fee. 

Great, right?

What Is Pillow Cube’s Return Policy  For Opened Pillows?

If you have opened your pillow cube and slept on it before realizing you need a different pillow, the company gives you a window of 60 days to initiate a return.

However, due to the high cost of return shipping and handling, they may not give you the option of mailing it back to their store. 

In addition, the company also declines returns for hygiene reasons. The pillow could have gotten head lice or bedbugs. 

Though, Head lice might not be such a big deal. They can’t survive beyond two days without a host.

However, according to FL Bed Bug Experts, those notorious creatures, Bedbugs, can survive 20 to 400 days without a host and up to 18 months without oxygen.

Getting bed bugs in your apartment would suck bad enough, but could you imagine having bed bugs invade an entire pillow factory?

They’d literally go out of business!

Instead, they work with you on the best way to get rid of the pillow by donating or disposing.

How To Return A Pillow Cube?

As I said earlier, You can only return your pillow within your 60-day trial period. Start by initiating a return by visiting the returns portal on their official website.

After accepting your return request, they typically tell you to donate the pillow to a non-profit organization, such as a homeless shelter or a refugee camp.

After that, you must send an image of the donation receipt to process your exchange order or get a refund. 

If you cannot get a  donation center that accepts used pillows, they request you dispose of the pillow by cutting. Then, you will send an image of the cut-up pillow to get an exchange or a refund.

These two options save them shipping and trash fees and ensure you aren’t trying to scam them.

Meanwhile, if the pillow is unopened with all original packaging intact, they will give you the option of mailing it back to them. 

And in that case, a shipping cost of $15 will be on you if you’re returning because you ordered the wrong size.

Wrap Up

Pillow Cube has one of the most generous pillow return policies out there. If the pillow isn’t right, you can return it within 60 days of purchase for an exchange.

Ideally, they allow you to mail the pillow back to them if it’s unopened. You will be responsible for a $15 shipping fee.

If you have opened and slept on it, they give you the option of donating it and sending a picture of the receipt to get your exchange order, store credit,  or refund.

If you find nowhere to donate it, you can dispose of it by cutting it into pieces. Then, you email the pictures to the company for your refund or exchange.

Refunds are made to the original form of payment at a 15% processing fee.

Pillow Cube Return FAQs

Can You Return A Pillow Cube You Got As A Gift?

Yes. 

If your pillow cube was a gift, you need the buyer’s email or zip code and the pillow’s order number to process a return. 

Can You Return A Pillow Cube For A Full Refund?

No.

Pillow Cube does charge a restocking/ processing fee of  15% less than your initial payment.

Does Pillow Cube Offer Free Returns?

No. Returns aren’t free at Pillow Cube. You will be responsible for all shipping costs except if you are making the return due to manufacturing flaws.