Want to make a new pillow purchase? We recommend reading our pillow return guidelines before making an order.
However, if you have already bought a MyPillow, but are unhappy with your purchase and want to return it, we are here to give you the necessary guidance.
MyPillow gained popularity recently for its claims of providing comfortable sleep by reducing snoring, neck pain, sleep apnea, and other sleep-related problems.
However, there is never a one-size-fits-all when it comes to pillow purchases.
Meanwhile, the company gives a 60-day money-back guarantee, which promises a 100% refund of your purchase price if your purchase doesn’t meet your expectations.
This blog post will examine the full details of MyPillow return policy.
However, if you want a quick summary, here is one…
9-Point Summary Of MyPillow Returns
- You must make all exchanges and returns within 60 days of receiving your pillow.
- First, you need to contact customer service to obtain an RMA (Return Merchandise Authorization) number.
- The RMA number must be written on your package, or the company will refuse your shipment.
- All return shipping costs are on you. No “bill on recipient” shipment is allowed.
- You must include all bonuses you got during your purchase in the package.
- Alternatively, you can obtain a prepaid shipping label for $9.98, to be deducted from your refund amount.
- Refunds can take up to 30 days.
- Any purchase you make through Amazon or other third-party retailers will be subject to the store’s return policy on pillows.
- The Lindell Book and any product in its purchase bundle is a final sale and ineligible for returns.
Read on as I dive deeply into the nitty-gritty of returning MyPillows. I will examine the common reasons for massive MyPillow returns and, most importantly, its exchange and refund policies.
MyPillow 60-Day Guarantee
MyPillow ships in a small box within the contiguous US states.
Upon receiving and unboxing it, you will realize the pillow was vacuum sealed to fit in the box.
After removing the plastic seal, the company recommends fluffing it in the dryer for about 15 minutes. This step is very crucial.
Some users skip the fluffing in the dryer step and go on to think that MyPillows are flat and lack support.
After fluffing, allow your pillow to rest for a few hours before sleeping on it.
However, note that your body needs at least one week to adjust to a new pillow, just as it requires about three weeks to adjust to the feel of a new mattress.
If your chemistry doesn’t match, you have 60 days to decide to keep or return it.
Before we move on, let’s examine if MyPillow lives up to its hype or if it’s just another online advertising raising some brouhaha.
Is MyPillow A Total Sham/Scam?
No. Its thousands of return customers prove they are exceptional pillows.
However, just like any other pillow, they are not for everyone.
You must have been carried away by the many online claims of improved sleep from users of MyPillow to make you order one, too.
Well, pillow experience is entirely personal and depends on factors such as your mattress firmness, your previous pillow and what you expect from a new one, your sleeping style, and, ultimately, your underlying health conditions.
Undoubtedly, MyPillow brand pillows were bestsellers in many stores before Mike Lindell began to involve himself in conspiracy theories that led to the boycott of his products by many.
Amazingly, from our research, they are the most returned pillows, too.
However, politics aside, MyPillows have qualities that have endeared them to many families.
These qualities include being:
- Washable and dryable: Unlike traditional pillows that become a mess in the dryer and have to be thrown out after some time for not being washable. These two qualities make MyPillows a favorite choice for people with allergies.
- Made in America: American products are made under strict safety regulations. You can rest assured that you won’t be sleeping on toxic chemicals.
- Long-lasting with a 10-Year Warranty: This is the deal breaker of all! Most pillows have only a one-year warranty.
However, as I said earlier, MyPillow is not for everyone. Like any other brand, they have many satisfied and unsatisfied customers.
And guess what?
It’s completely fine to belong to either group of customers!
Does MyPillow Accept Returns?
Yes. MyPillow does accept returns.
MyPillow has one of the most generous return policies in the overwhelming pillow market.
The generous 60-day trial period is because the innovative company is very confident about the quality of its pillows.
However, they understand that no matter how good a pillow is, it can never be perfect for everyone.
It’s no gainsaying that the MyPillow brand pillows are among the most purchased in many stores. Thanks to their aggressive online marketing.
Before we proceed, let’s explore some of the complaints most purchasers make about MyPillow.
They are also the reasons why MyPillow is largely returned.
What Are MyPillow Commom Complains?
People hate their pillows for several reasons. But for MyPillows, our extensive research reveals four main reasons why some buyers are unsatisfied.
Feels Lumpy
From our extensive research, lumpiness is responsible for more than 50% of unhappy MyPillow purchases.
MyPillow has three different sizes of shredded but interlocking memory foam fill.
This patented interlocking fill is supposed to be a unique selling point because it allows you to adjust your pillows to your desired comfort level.
However, some users found it to be lumpy and uncomfortable as a result.
According to them, the filling shifts constantly throughout the night, so you have to wake up and mess around with the foams to get the pieces back in place.
When you lay on it sometimes, the stuffing parts like a sea, creating a semi-circle around your head.
Other times, you lay on lumps, which makes finding an even sleeping position challenging.
Overall, MyPillow isn’t for you if you hate to deal with a pillow you’d have to fluff and adjust all the time to get a comfortable spot.
Notwithstanding, this experience could be a result of ordering the wrong firmness.
Lacks Heat Wicking Properties
Some users also complain that MyPillow has no cooling properties, making them very hot and sweaty even when the room is cold.
It’s not surprising because memory foam is generally known for such properties.
However, the company has recently responded to those complaints by introducing MyPillow 2.0, which integrates a cooling, temperature regulating technology.
If you are a hot sleeper, consider buying the MyPillow 2.0 model.
Smaller Than Regular Sizes
MyPillow brand pillows are generally smaller than regular-size pillows. For instance,
- Its standard-size pillows measure 18.5” by 26”, while a regular standard-size pillow is 20 by 26”
- Its queen-sized pillows measure 18.5” by 28”, while a regular queen pillow is 20” by 30”.
- Its king-sized pillows measure 18.5” by 34”, while a regular king pillow is 20” by 36”.
As a result, some users express disappointment and dissatisfaction with their purchase.
The smaller sizes imply that the pillows might not fit snugly into standard pillowcases, leading to frustration, especially if you seek a perfect fit for your bedding.
Poor Quality Control
As I said, MyPillow is one of the brands with the highest return customers from our research.
However, many of these customers have expressed extreme disappointment in the quality of the new pillows.
Some argued that despite ordering the same size and firmness, the new pillows appeared to have about 40% less stuffing than the old pillows they had used for years.
Besides that, they claimed the new pillows are less fluffy and supportive.
Although these observations are mere individual perspectives, they may indicate that the company has switched to inferior materials.
If you are unhappy with your MyPillow, it’s time to exchange or return it for a refund.
What Is MyPillow Exchange Policy?
As I said, MyPillow gives a 60-day money-back guarantee on its pillows.
If unsuitable, you are entitled to a full refund, less shipping cost, and It doesn’t matter that you have slept on the pillow.
MyPillow is unlike some companies, like IKEA and Casper, that decline returns of opened and used pillows. MyPillow understands that you need to try a pillow in-house to check compatibility.
Many customers also order the wrong pillow firmness. If you realize you made that mistake, check the pillow ordering chart on its official website to know your ideal firmness level.
To exchange, you only need to contact customer support to express your desire. They will advise you on the best model and firmness for your size and sleeping style.
If your return process is successful, you will be sent a replacement pillow, and your 60-day trial continues.
However, you must make all returns and exchanges within the trial period.
For instance, if you return your first purchase after 20 days for an exchange, the replacement pillow has only 40 days of trial left. A new 60-day trial will not begin.
Now, what happens if you made your purchase through third-party retailers like Amazon…?
What Is MyPillow Return Policy For Amazon Purchases?
If you made your MyPillow purchase through a third-party retailer like Amazon, you will be subject to the store’s return policy.
Surprisingly, this implies that MyPillow’s 60-night guarantee won’t cover you.
Meanwhile, Amazon pillow purchases are subject to the store’s standard return policy, meaning that you only have 30 days to try your pillow and decide whether to keep or return it.
To be eligible for a full refund, you must return it within 30 days. Read the details of Amazon’s pillow return policy here.
How To Return A MyPillow?
As I said, you must process all returns within your 60-day sleep trial period to be eligible for a full refund.
Mypillow often come compressed in a box, and the company doesn’t expect you to return it to the box it came in.
Instead, get a sturdy box to package the pillow neatly. Ensure to include all bonuses or promo items you got alongside your purchase in the box.
To proceed with your return, contact customer service by phone or mail to obtain an RMA (Return Merchandise Authorization) number.
You must have your order number and other purchase details to initiate a return.
You must obtain an RMA number for all returns and exchanges. You then attach the number to the package before shipment. The number must be on the packing slip and the outside of the box.
The company reserves the right to refuse your shipment and decline your return if they find no RMA number on your package.
After that, you can ship the package to them. All return shipping costs are on you. MyPillow doesn’t accept “bill-on-recipient” packages.
Alternatively, My Pillow can provide a prepaid shipping label by email for your return. This option will deduct $9.98 plus applicable sales tax from your refund.
The refund process begins when the package gets to them.
What Is MyPillow Refund Policy?
The customer service representative will examine your shipment for the RMA number and begin your refund process when your shipment is received.
Ideally, full refunds of your original purchase price will be made to the original mode of payment (less initial shipping costs).
To ensure you receive your full refund amount (less shipping costs), you must include all bundled items with your package, including all buy-one-get-one-free items or bonus items.
Refunds take up to 30 days to process.
Are There Exceptions To MyPillow Return Policy?
Yes. The MyPillow brand products 60-day return policy does not include:
- Sales of the Lindell book “What Are the Odds? From Crack Addict to CEO” by Mike Lindell.
- Any My Pillow® brand product or other product you purchase in a bundle with the Lindell Book.
These purchases are final and not subject to the 60-day return policy.
What Is The Warranty On MyPillow?
MyPillow has a 10-year warranty that covers any manufacturing flaws.
According to the warranty, the company will replace your pillow with a similar or better one if you notice any material defect within 10 years of owning it.
Conclusion
MyPillow has a 60-day money-back guarantee on its pillows and other products. If you are unhappy with your purchase, start your return by contacting customer service by mail or phone to return a Return Merchandise Authorization (RMA) number.
Next is to package the pillow and attach the RMA number on the outside for shipment to the location given to you by the customer service representatives. All shipping costs on you
Alternatively, you could obtain a shipping label for $9.98 to return by mail.
All refunds are made within 30 days.
MyPillow Returns FAQs
Does MyPillow Offer Free Returns?
No. Return shipping costs are your responsibility.
Can I Return MyPillow After 60 Days?
No. You should make all returns and exchanges within 60 days of receiving your order. However, if you think your pillow has a manufacyuring flaw, you can file a warranty claim up to 1q10 years of purchase.
How Long Do MyPillow Refunds Take?
MyPillow refunds take up to 30 days.
Do I Need To Get MyPillow Back In The Box It Came In For Returns?
No. It wouldn’t even fit in. Any other sturdy box is fine.
