Marlow Pillow Return Policy: 6-Point Summary

Did your Marlow pillow turn out to be so disappointing that you wanted to return it right away?

Was it too soft that you don’t want to keep it with you anymore?

Worry not! Because returning a Marlow pillow is a very straightforward process that will not stress you at all.

Although, the Marlow is confident in its pillows, they perfectly understand that human preferences differ a lot, especially with a subjective item like pillows.

Therefore, they give a generous 365-day trial period.

With that, you can test your pillow in every weather condition throughout the year before committing to it.

A whole 365 days?!

This Marlow pillow return policy is the most generous we have seen in the pillow market.

An overview of pillow return policies from different manufacturers reveal that less than 5% of companies are this forgiving.

However, the pillow must be returned with no damage or signs of abuse or misuse.

Furthermore, as you read on, we will discuss how to make a return and get a full refund.

6-Point Summary Of Marlow Pillow Returns

1. All Marlow pillows come with a 365-day trial period, during which you can initiate a return if unsatisfied.
2. To be eligible for returns, the pillow must be clean and donatable with original tags intact.
3. The return process requires you to obtain a return shipping label by filling out and submitting a form online.
4. Next, you will attach the prepaid shipping label to the package to drop off at a FedEx location.
5. The refund or exchange process begins when the package gets to them and can take up to five business days.
6. When you purchase a Marlow pillow from Walmart, you will be subject to the latter’s 90-day standard return policy.

Read on as we examine the full details of the Marlow pillow return policy…

What is Marlow’s 365-day Guarantee?

The Marlow is committed to serving you in the best ways ever, and this 365-day guarantee has been the most appetizing part that made most people purchase the Marlow pillow. 

Besides, that is only a piece of the icing compared to this pillow’s other benefits. 

When you receive your Marlow pillow, it comes in a tightly sealed vacuum placed in a small box. 

All you need to do is to get it out of the box and fluff your pillow. 

It also has zippers by the sides that you can use to adjust the pillow to your preferred size and firmness.

Now, what the 365-day guarantee does is allow you to have the time to explore the pillow in every way you can. 

Marlow wants you to have a great experience with the pillow so you can decide if the pillow is for you or not.

You have a whole year to test-run the pillow. If you still do not fancy the pillow, you can return it within those 365 days. 

Furthermore, you cannot initiate a return after 365 days.

Can You Return A Marlow Pillow?

Yes, of course, you can. 

After you have test-run the pillow within the 365-night trial and you still do not like it, Marlow allows you to return it. 

This is because Marlow understands that their pillow might not be for everybody. 

And sadly, you were one of the people with whom this pillow didn’t resonate well. 

Overall, you can return the pillow if you do not like it.

Marlow Pillow Common Complaints: Reasons For Marlow Pillow Returns

According to our research, Marlow pillows do not have a lot of unhappy users. 

However, the few unhappy ones have similar complaints. 

Here are the most common reasons for returning the Marlow pillow:

Not Firm Compared To The Other Memory Foam Pillows

Most unsatisfied users complained that the Marlow pillow was not firm enough compared to the other memory foam pillows. 

This must have been because of the zippers placed at the sides. The zippers allow users to adjust the pillow to their preferred firmness.

If both sides are zipped, it becomes very firm. If both sides are unzipped, the pillows become plush. 

You have a moderately firm pillow if one side is zipped and the other is unzipped.

However, these unhappy users found this model pretty disappointing. 

Zipping the sides didn’t help. 

Someone even said the other memory foam pillows are firmer and fluffier. 

He said Marlow’s pillow was too flat, even after three days out of the vacuum-sealed package. 

Nevertheless,  previous pillow experience impacts the judgment of a new pillow. Maybe this person was used to a fluffier and fuller one.

He was unsatisfied and had to return it.

It’s Not Cooling

Some users who didn’t complain about the zipper mentioned its heat retention. 

They said although it is cool when they touch it with a pillowcase on, it is hot without the pillowcase on. 

They were hoping for actual cooling as they were warm sleepers. 

For warm sleepers, a cool pillow or case is essential.

They hoped the Marlow pillow’s heat-deflection technology would do some magic to their body heating while sleeping. 

Unfortunately, they didn’t get the anticipated experience and had to return it.

Weird Pillow Smell

According to Marlow, this pillow’s smell should not last very long. 

Most happy users also testified to that. 

However, for some individuals, there was a weird chemical smell oozing out of the pillow. 

An unsatisfied user said the smell lingered for a long time and thought he had done something wrong while setting up the pillow. 

But then, the Marlow pillow does not have a special technique for setup. 

You only need to remove it from the vacuum-sealed box and fluff it.

Still, this user felt he should have aired it out before putting it in a pillowcase. 

As the smell still lingered, he returned the pillow.

Those are the most common reasons for returning the Marlow pillow. The complaints are similar. Whether you got a not-so-firm pillow or had an awful smell oozing out of your pillow, you can still initiate a return within 365 days of receiving your pillow.

How To Return A Marlow Pillow

That is what we are about to show you! 

Marlow Pillow is much easier to return when you purchase directly from their website than from a third-party retailer.

You need to revisit the website to initiate the return if purchased from the website. 

However, you must provide proof of purchase via receipt, order number, or customer order confirmation email. 

You also need to provide your full name, address, and reason for return.

Next, you fill out the return form sent with your order when you made a purchase. 

You can also download the form on their website if you can’t find it.

After completing the process, they will send you a prepaid shipping label, which you will attach to the pillow.

However, you shouldn’t bother returning the pillow to the box in which it came. It wouldn’t even fit in.

Instead, you can get a sturdy box for the purpose.

After packing, you can attach your return shipping label and drop it off at FedEx, Walgreens, or any other location with FedEx services.

Alternatively, you can also make a return in a Marlow local store.  You can get the physical store locations on their website. 

When your return is processed, you will get a notifying email, which may take up to seven business days. 

Furthermore, when returning by mail, Marlow recommends using a reliable courier as they will not be responsible for any lost parcel.

What is The Marlow Pillow Exchange Policy?

Marlow has the option of exchanging an item for another one. You may want another size of the exact model you purchased. 

All you have to do is follow the process of initiating a return, which has been stated above.

However, exchanging an item for you depends on the availability of the item. If the item is available, they will send you the new item. 

Ensure you initiate all returns within 365 days of purchase if you reside in the United States.

What Is The Marlow’s Open Pillow Return Policy?

The opened pillow return policy still follows the general return policy. 

The only condition is that the pillow has to be in good condition for you to initiate a return. No notable defects should be found on it.

However, if any defect is found on it, you might not get a full refund.

What Is The Marlow Pillow Refund Policy?

If the pillow you want to return meets the abovementioned condition, you are eligible for a full refund. 

 However, the return should be made within those 365 days of trial.

Marlow usually makes a refund by reversing your money into your previous form of payment, i.e., the credit card you used in the previous purchase. 

Nonetheless, depending on your bank, the refund may take up to 5 days to process.

What Is The Marlow Pillow Return Policy For Walmart Purchases?

Walmart is a third-party website retailer of Marlow pillows. 

If you purchased from there, you must check the Walmart return policy on pillows.

Generally, Walmart has a 90-day return policy for any product purchased from them. 

So if you don’t like what you ordered, you can return it within those 90 days.

By implication, you’ll void your 365-night trial period by buying your Marlow pillow through Walmart.

Instead, you’ll only be subject to Walmart’s 90-day return window.

Marlow Pillow Returns FAQs

Does Marlow Offer Free Returns?

Yes.  Marlow does offer free returns. You need not worry about return shipping fees for domestic purchases.

Can I Return A Marlow Pillow That I Have Slept On?

The simple answer is yes. You can return a Marlow pillow that you have slept on. However, for the pillow to be accepted as a return, it has to be in good condition. There should not be any form of deformity on it. Furthermore, Marlow demands that you provide the tag when you want to return your order.

What Does Marlow Do With Returned Pillows?

They send the pillow to donation centers if it is washed or used.

Conclusion

Marlow has been a trusted and reliable brand for years. Most happy and satisfied users can attest to that. However, some customers still do not like what they offer, particularly the zipper pillow model. 

If you are one of these few and want to initiate a return, simply follow the abovementioned process. It is pretty straightforward. You also have the option of exchanging the pillow for another one.

However, the exchange of unopened pillows should be within two weeks, but you can return opened and used pillows up to one year after purchase.