Emma Pillow Return Policy: Everything You Need To Know

Emma’s sleep system has been helping many people sleep soundly for a while now; their pillow is inclusive.

It takes happiness to see their customers satisfied with the pillows they took the time to produce.

Isn’t that amazing?

Of course, it is. However, certain scenarios cause some of their customers to return pillows.

Sometimes, they get defective pillows.

Often, the pillows make them uncomfortable.

Most times, the pillows that are supposed to be hypoallergenic trigger their allergies.

And these reasons make them want to return their pillows.

Are you part of these categories?

Do you also want to return your Emma Pillow?

Then worry no more because we will show you how to do that in this article.

However, you need to know what their return policy is a favorable one, so you do not need to worry.

Emma allows you to return your pillow if you do not like it. Note that you have 30 nights to get to know your pillow and try it out.

You can return it if you have complaints and still don’t like it.

Can You Return Emma Pillows?

Yes, of course. 

You can return the Emma pillows if you do not like them.

Emma is a brand after your comfort and proper support while sleeping. This is why their return policies allow you to return the pillows without stress.

Emma Pillow 30-night Trial

Do you know there are some companies such as IKEA, Casper, Medcline and Tempur pedic that do not give trial period for pillows?

However, Emma prioritizes your satisfaction and offers a 30-night trial for their pillows.

This means that when you receive your pillow, you have 30 nights to sleep on it and get to know it.

You get to know how to adjust the pillow to your preferred choice.

You get to know if the pillow is suitable for you or not.

However, if you do not like the pillow within these thirty nights, you can return it. All you have to do is use their Returns Portal to start the process.

You might not be eligible for a full refund if you delay returns beyond this trial period.

Emma Pillow Common Complaints: Reasons For Emma Pillow Returns

Emma makes comfy pillows that suit different individuals. 

They have soft, firm, and in-between options from tested and trusted materials like memory foam and down alternatives. 

These pillows are built to last and keep their shape over time.

Even if it is a squishy and supportive pillow you are looking for, Emma has got you covered.

This brand takes time to produce what its customers will like. 

However, like every other brand,  they cannot satisfy all their customers. 

So, some unsatisfied customers find themselves returning the pillow.

Let’s see why these customers returned their Emma Pillow.

Sore Neck And Spine

One of the qualities of a good pillow is its ability to align with your spine. Most unsatisfied users complained that their Emma pillow was not supportive enough.

Instead, it gave them spine and neck pain. 

One of them once said his queen-sized pillows were too soft and fluffy and that he had to support them every time. He said it felt like they never finished puffing up after coming out of the packaging.

Even when he lets them sit for hours before use, they still look like the down inside them is surrounded by very weak plush. His neck usually sinks in when he lies on it. 

Days later, the neck pain got worse, and he had no choice but to return the pillow.

Change In Quality

Is this some sort of trend with brands these days?

Reputable brands have garnered a great deal of happy customers for a very long time due to their reliable products.

However, they seem to waver these days, and many users are complaining.

Why will the quality of the same product differ just within a few span of years?

This question was perfectly answered by Gregory Raiz at Forbes.

According to him, product quality dips when Companies seek to maximize their internal profitability.

As for Emma pillows, happy users turn unsatisfied as a result of a change in quality of their once favorite product.

The memory foam pillow they used to know is not the same anymore. 

They were not as comfy and plush as before. 

When one user compared the pillows, she said the new pillow she ordered was literally half the thickness of the old one she’d had for years.

It was very uncomfortable that she had to return it.

Another one said she first bought a set of pillows a couple of years ago, a few months after her mom had bought the same for herself.

Even then, the difference between the pillows her mom showed her and the ones she received was noticeable—her mom’s pillows were fuller and more supportive and even weighed slightly more than the two new pillows she received. 

Off-gassing Terrible Smell

A few users have made several complaints about this too. 

Someone once said the pillows smelt so bad for that expensive price attached to them.

He said he tried washing them, but it only intensified the odor. 

According to Angela Nelson of WebMD, Volatile Organic Compounds (VOCs), that are released during off-gassing can trigger irritations in sensitive people.

They can have difficulty in breathing, headaches, nausea, eye and throat irritation, or asthma.

He even had to hang them up to dry. He aired it out for a few more days, but it’s still the same story.

He said he thought this was a great value and felt assured of choosing a best seller. However, the stench is far too much to bear, let alone lay his head upon it and try to sleep. 

Sleeping is supposed to be relaxing not the other way round, and so he returned the pillows.

Those are the most common reasons for returning the Emma pillows. These users have been able to initiate a return, so you can too.

How To Return an Emma Pillow

Emma is a very reliable brand, and they recommend that you get used to your Emma Pillow within the 30-night trials before you try initiating a return.

If you’ve tried using the pillow and did not like it, you can initiate a return. Here is how to go about it.

First, you will need to contact Emma Sleep Expert on their website. 

There, you will provide the details about your purchase.

Usually, they will ask the reason for your return.

Then, a specially-trained Sleep Expert will contact you for a personalized return process.

The Sleep Expert will tell you everything you need to do.

What Is Emma’s Open Pillow Return Policy?

What happens when you have opened your Emma Pillow?

Can you still return it?

The simple answer is yes, you can return the Emma pillow even if you have opened and used it.

Remember, Emma allows you to try out your new pillow for 30 nights. 

And they also allow you to return the pillow if it’s not up to your taste.

So even if you have opened the pillow, you can still return it for a full refund.

What is Emma Pillow Exchange Policy?

Would you, perhaps, prefer to exchange the pillow for another one instead?

If you opt for an exchange, Emma allows you to exchange a defective pillow for another of the same model. But in different colors and sizes.

However, the conditions remain that the pillow should still be in a sellable or donatable condition.

What is Emma’s Return Policy For Amazon Purchases?

It’s very important to note that Amazon is a third-party website. 

Emma does not have any say when you want to return an Emma pillow you purchased from Amazon.

However, Amazon has a 30-day return window for all their products just like the 30-night trials Emma has for their pillows.

So if you received a defective pillow from Amazon or you have changed your choice, you can return it within their stipulated 30-day return window.

What Is Emma Pillow’s Refund Policy?

You can only be eligible for a full refund when your Emma Pillow is returned in good condition. 

It is also required that your pillow has its original tags.

If you don’t meet these conditions, Emma might subject you to a partial refund or refuse the return completely.

The refund will be paid into the credit account you used in making the previous purchase. 

If the credit account is not available, they will issue a store credit instead.

Note that store credits cannot be converted to cash. You can only use it for your next purchase from Emma.

Emma refunds usually take 5-7 business days, depending on your bank.

Emma Pillow Returns FAQs

Does Emma Offer Free Returns?

Yes. Emma offers free shipping returns. Once everything is sorted and your return is confirmed, the courier will get in contact with you to choose a date that suits you best.

Can I Return A Pillow That I Have Slept On?

This is the same thing as asking if you can return an Emma pillow that you have opened and used.

Yes, you can return it; even if you have slept on it. Just make that it is in good condition when you want to initiate a return.

Conclusion

Emma has a simplified process of returning their pillows. They have a 30-night trial.

In case you do not like your new pillow, Emma allows you to return it or exchange it for another one.

They have great customer service to attend to you. You also get to enjoy a free cost of shipping returns. If you’re not entirely happy with your Emma products, you can return them for free!