Derila Pillow Return Policy: 6 Key Takeaways

Does the Derila pillow you ordered turn out so awful that you no longer wish to keep it?

Were you disappointed when you used the product for a while, and it didn’t meet your expectations?

Perhaps you received a damaged product or a contaminated package. 

Whatever reasons you want to return the product, Derila understands that you have preferences. 

First, we want you to know that returning the Derila pillow is stress-free. 

You only need to initiate the process within 30 days of receiving the pillow.

If you want to return a Derila pillow, one of the following must have happened.

You have only one month to make permanent decisions on the pillow. 

You can no longer return the pillow if it spans after that time.

6 Key Takeaways From Derila Pillow Returns

1. You have only 30 days to return Derila pillows.
2. Return of opened and used pillows is at their discretion.
3. A 15% restocking fee applies to all returns/exchanges.
4. You must fill out an RMA form and attach it to the outside of the package before you ship it back to them.
5. Derila refuses returns without an RMA code/ tracking number so must ensure to obtain it before you mail back the package.
6. All return shipping costs are your responsibility. Derila doesn’t offer free returns.

The Derila Pillow 30-night Guarantee

When you receive your Derila pillow, you will notice it is in a vacuum-packed bag. 

Derila’s team has made the package smaller to make shipping easier. 

When you remove the pillow from the packaging, leave it to expand for 24 hours. 

Proper decompression ensures it returns to its ideal shape and size so that you can get the most out of it.

You can use your pillow after you’ve aired it for 24 hours. 

However, the Derila pillow offers only a 30-day guarantee. 

Although this is a very short trial period compared to what companies like MyPillow, Purple, and Marlow offer, it is far better than Casper and Tempurpedic, which offer no trial periods.

Can You Return Derila Pillows?

Yes. You can return Derila pillows.

Derila gives you the right to make a return if you have received a wrong, defective, damaged, or contaminated pillow within 30 days of receiving the shipment.

The company requires you to return Un-defective pillows in manufacturer’s condition, in original and undamaged packaging.

This means they prefer returns of unopened and unused pillows only.

However, if you have only slightly used the pillow and it’s in a sellable or donatable condition, returns may be acceptable.

What Is The Derila Pillow Exchange Policy

The Derila pillow understands that, at some point, this pillow might not suit your taste any longer.

However, you can exchange it with another model instead of returning it for a refund.

The Derila exchange policy is quite simple. 

You only need to return the product and exchange it for another item of the same price. 

However, if the price of the new item you want to pick is relatively high, you need to pay more. If it’s the reverse, your refund will be issued as store credit.

Furthermore, you need to note that a restocking fee of up to 15% may apply when you want to exchange for another item.

Before we move on to the return process, let’s examine some of the reasons for Derila pillow returns.

Derila Pillow Common Complaints: Reasons For The Derila Pillow Returns

Why do most people return their Derila pillows? 

Surprisingly, it isn’t a new thing to return a pillow. 

Perhaps you are just noticing that a few people return their Derila pillows.

However, what are the heart-wrenching tales behind these returns? Most of the complaints are just three:

Misleading Product Description

Derila mentions some benefits you would enjoy when you purchase their pillow. Some satisfied users could also relate well to these benefits.

For instance, the product description says the pillows will stop you from snoring. 

However, some users who got the pillow for this reason expressed disappointment when their snoring persisted.

Another user said the product picture didn’t match what was delivered. 

The divot/indention in the midsection of the pillow, as shown in the picture, did not exist in the pillow delivered to her, and it would hurt her neck when she attempted to sleep with it.

For this reason, she returned the pillow and got a refund.

Discomfort Issues

According to a user, the foam was too thin and offered minimal support. 

Although her neck did not hurt from sleeping on the pillow, she had a headache every night when she used the pillow. 

The headache disappeared within 30 minutes of getting up, so she felt it had to be the pillow. 

And for this reason, she returned it.

Size Discrepancies

Most unsatisfied users complained that the Derila pillow was too small. Someone even said it was the size of a hand towel. 

But shouldn’t you have seen the sizes before you made a purchase?

Derila pillows are usually smaller than other memory foam pillows. 

Derila Standard Size is 50*30*6/10CM (20x12x4 in) compared to a regular standard size of 50cm x 75cm (20” x 30”)

However, this unhappy user said that when he got his pillow and opened the package, he saw the tiniest pillow ever.

He mentioned waiting a few days, thinking it only needed to decompress more. 

But after several days, it was still a super tiny pillow. 

It was very thin and very small length-wise. For this reason, he returned the pillow.

And yes, these unsatisfied users have been able to apply for a return, so you can too

How To Return a Derila Pillow

As I mentioned, you have only 30 days to decide if you want to keep your Derila pillow or not.

If you want to initiate a return, here is what to do.

First, contact their customer support team by filling out an online contact form. 

They will contact you within three business days and may ask you questions regarding your purchase and the pillow’s conditions. 

As I said, they won’t allow you to return a misused pillow.

If they eventually grant a return, they will send you a Return Merchandise Authorization (RMA) form to fill out and a return address. 

After that, you should package the pillow and attach the RMA form to the outside of the  package.

Note that they will only accept returning goods you send with the provided return code and delivered to the provided address.

Furthermore, if you want to return the goods you bought on Derila’s official website, you will have to cover the shipping costs. Derila will not compensate for the return shipping costs.

Finally, you shouldn’t forget to include the tracking number of the returning parcel and carrier in the RMA form because the warehouse might refuse returns without tracking numbers.

The refund process begins after the package gets to their warehouse.

What Is Derila Pillow Refund Policy

Refund process begins after the package arrives at their warehouse. 

Usually, Derila makes refunds within a  maximum of 14 business days after they have confirmed your return. 

Ideally, refunds are made to the bank account you provided when you made the purchase.

Derila applies a restocking fee of 15% to all returned goods. 

This restocking fee will be deducted from the total amount of your refund. 

Once they issue a refund, it can take up to 3-5 business days for the refund to appear in your bank statements.

What Is Derila’s Open Pillow Return Policy?

Have you opened your Derila pillow and now wonder if they will accept your return? Here’s what to do!

An opened or used pillow does not mean you cannot return it. 

However, for Derila, you may not get a full refund for the returned opened pillow.

If you would like to initiate a return and get a full refund, Derila would prefer the item not to be used, damaged, and returned to them in the original package. 

If they notice that the pillow is opened or used, return and the refund amount is at their discretion.

If severely used, they reserve the right not to accept the return and not to issue a refund.

Derila Pillow Returns FAQs

Does Derila Offer Free Returns?

No. Derila does not offer free returns. You will need to cover the expenses of shipping returns by yourself.

Can I return A Derila Pillow That I Have Slept On?

Yes. Derila accepts returns of used but not damaged items. They prefer the product to be unused, not damaged, and still packaged. If they notice that these conditions are not met, they may accept it, but you will not get a full refund.