Do you want to know about Casper pillow return policy?
Buying a pillow online and offline can be confusing and overwhelming.
Before proceeding with any brand, consider reading our guide on returning pillows because many no-going-back policies exist.
Casper was founded in 2014, and the company gained rapid popularity with its innovation of “bed in a box” mattresses, disrupting the traditional mattress industry.
They produce a variety of pillows to complement mattresses for a good night’s rest, including down pillows, down alternative pillows, foam pillows, and hybrid pillows.
Ideally, you should find one suitable for you.
However, pillow preference is subjective and can be very personal.
If you want to return your Casper pillow for any reason, we are here to guide you.
Before proceeding to the full details, here are the key points:
4-Point Summary Of Casper Pillow Return
- You can return unopened pillows to Casper within 30 days of receiving them.
- The return process involves sending the pillows back to Casper through UPS.
- Opened pillows that you have slept on are not returnable.
- Any Casper pillow you purchase from Target is subject to Target’s return policy.
Read on as I walk you through the detailed guide to returning a pillow to Casper for a full refund.
Can You Return A Casper Pillow?
It depends.
Casper has a generous return policy on its mattresses, allowing you to try them in-house for 100 nights before committing to them. If incompatible, you can initiate a return, and Casper will arrange a pickup team while you will be fully refunded.
As for pillows, Casper used to allow a 30-night trial period to test if the chemistry matches. If unsuitable, you could return it for a full refund. No questions asked.
However, Casper has recently, for unannounced reasons, stopped allowing returns of smaller items like pillows.
I’m guessing it’s for hygiene reasons. You wouldn’t want to sleep on a used pillow, too.
Also, finding donation centers that accept used pillows has become increasingly challenging.
However, if the pillow is unopened, the policy is different.
What Is Casper Pillow Exchange Policy?
Casper understands that some customers could order the wrong size or type of pillow and would only realize when the order gets delivered.
If that is your situation, you can return your unopened and unused Casper pillow within 30 days of receiving it.
It may also be that you noticed a manufacturing defect. Casper gives a return window of one month to be eligible for a full refund or exchange.
What Is Casper’s Opened Pillow Return Policy?
As of when writing this, Casper no longer has a return policy for opened pillows you have slept on.
If you have purchased any pillow from Casper, opened it, and slept on it, know that your purchase is final and can not be returned or exchanged.
It’s pretty sad, but we recommend thorough research on any pillow you want to buy online. So you won’t be forced to keep an undesired pillow.
If you are reading this to make a purchase decision, we recommend opting for companies with extended trial periods. Purple is one such company with its generous 100-night free trial.
How To Return A Casper Pillow
As I said earlier, Casper accepts returns of only unused pillows in their original packaging. To proceed, you will contact the customer support team via live on their official website, email, or phone.
They will ask you a few questions regarding your purchase, especially the condition of the pillow and your purchase date.
Occasionally, they may request a few pictures of the pillow to verify your claims.
After they grant your request, they will issue you a prepaid shipping label (to be attached to the package) for return through UPS.
If you no longer have the original box the pillow came in, you can get any sturdy box to do the job.
Once the pillow arrives at its return facility, it will go through a thorough inspection to ensure all tags and original packaging are in place.
If everything checks out well, Casper will process a full refund to your original form of payment.
However, you must initiate the return within 30 days of receiving the pillow.
Can You Return A Casper Pillow You Bought From Target?
Yes.
Luckily, purchasing your Casper pillow through Target is the best way to escape Casper’s unforgiving, No-return policy for used pillows.
On the other hand, any Casper pillow you purchase through Target is subject to Target’s standard return policy.
This policy allows you an extended return window of 90 days. If you decide to return, you will get your full refund even if you have opened and slept on the pillow.
We recommend reading the full details of returning pillows to Target.
Do Casper Pillows Have A Warranty?
Yes.
Casper pillows have a limited one-year warranty, giving you legal rights to a repair or replacement if you notice any workmanship or materials defect.
However, the warranty is valid only for the original purchaser of the pillows, meaning it is non-transferable.
In addition, this warranty doesn’t cover normal wear and tear of the pillow or comfort preference.
Casper Pillow Return Vs Competition
Casper has one of the most competitive return policies for its mattresses. However, many of its close competitors have far better policies for pillow returns.
Casper
- No Trial period
- Return only Unopened Pillow for a full refund
- No return, no refund for opened and used pillows
Competition
Saatva
- 45 days trial period
- Allows return for both used and unopened pillows.
- Full refund without restocking fees.
Purple
- 100-night trial period
- Allows returns and exchange for unopened pillows
- Allows returns or donations for opened pillows, fully refunded
Nectar
- 50-night trial period
- Allows the return of unopened and opened pillows for a full refund.
Casper Pillow Return FAQs
Can You Return A Pillow To Casper For A Full Refund?
Yes. You can return an unopened Casper pillow for a full refund within 30 days of receiving it..
How Long Does Casper Refund Take?
Casper returns typically take between 7 to 14 business days.
