Brooklinen Pillow Return Policy: 6 Key Takeaways

Do you feel your Brooklinen pillow is under-filled and it makes you so uncomfortable?

Do you feel like you’ve been ripped off?

You see, Brooklinen has been a reputable brand for years. 

They have had a lot of happy customers during the years of their service.

They have always produced products that they are very sure you will like. 

However, they understand that their pillows might not suit everyone.

This is why they put a generous return policy in place. 

If you do not like your Brooklinen pillow, you can return it within a 365-night trial. 

As you read on, we will discuss the stepwise process. 

However, here is a quick summary:

6 Key Takeaways From Brooklinen Pillow Returns 

1. You have 365 days to try a Brooklinen pillow.
2. Unlike many companies, you can return online purchases in-store.
3. A $9.95 return fee will be deducted from your refund amount.
4. There is no direct exchange option.  However, you can make a return, get a refund and then place a new order.
5. Amazon purchases are subject to its 30-day standard return timeframe.
6. Brooklinen donates returned pillows that are used and/or washed pillows to a donation partner, Good360.

The Brooklinen 365-Day Guarantee

One of the things most individuals like about the Brooklinen brand is their considerate trait and forgiving return timeframe. 

The Brooklinen has a 365-day guarantee for every purchase you make on their website or local retail store. 

Brooklinen sells its signature pillows and pillows from other partner companies like Marlow.

However, the 365-day trial that starts immediately after receiving your order applies to all pillows on Brooklinen.

This one-year trial period is  3 to 4 times more than most companies’ pillow sleep trial periods!

When you receive your purchase, you will notice it is packed in a vacuum-sealed box. 

All you have to do is open the box, take out the pillow, and fluff it. Your pillow is ready to use.

However, note that it may take two to four weeks for your body to adjust to a new pillow. 

Can You Return Brooklinen Pillows?

Yes, of course, you can. 

Brooklinen allows you to return a pillow if you do not like it. 

As stated earlier, Brooklinen has their customers in mind when manufacturing their products. 

They will only produce what they think is the best for you.

However, if their pillow doesn’t match your body, you can return it.

Common Reasons For Brooklinen Pillow Returns

You should know by now that you are not the first to complain about the Brooklinen pillow. 

A few others have done that in the past. 

However, their complaints look similar. Listed below are the most common reasons people return the Brooklinen pillow.

Under-filled, Flat, And Uncomfortable

An unhappy user once said the pillow was under-filled for the King size she ordered. 

She said it was comfortable at first, but weeks later, the pillow became so soft and flat that she had to support it with another pillow.

You see, the Brooklinen Down Pillow was made so that the plush pillow is only filled with Down Clusters. That is why it is the softest and fluffiest.

The mid-firm pillow is made with a combination of Feathers and Down Clusters, the inner layer being Feathers. 

The firm pillow also has the same combination of Feathers and Down Clusters. However, the ratio of feathers is higher than that of the clusters.

This must have been why the user thought the pillow was underfilled and decided to return it.

Inconsistency In Product Quality

A common habit of most happy customers is returning to make another purchase. Or better still, recommend you to their family and friends.

However, a once happy user turned unsatisfied in a split second.

Why?

Because the pillow wasn’t as comfortable as the one he bought before. 

He explained that he had been a Brooklinen Down Pillow user for years, and the pillow never made him uncomfortable throughout those years. 

Then, he decided to order another one for his wife. However, the new pillow he purchased wasn’t as comfortable as the one he used before.

His wife complained of neck pain and that the pillow did not align with her spine at all. She also woke up with splitting headaches in the morning. 

The headaches disappeared within seconds of getting out of bed, and she wondered if the pillow had caused it.

For this reason, he had no choice but to return the pillow.

Poor Packaging

Poor packaging isn’t exactly a complaint. But an unhappy user said his pillow didn’t turn out so nice because of the poor packaging.

He said his first shock was that the Down Pillow was packaged in a small box. Downs are highly delicate. 

They can be squashed briefly and rebound, but too long in confinement kills their resiliency. 

He said when he pulled the pillow out of the box, it had been squashed almost flat. He even put it into the no-heat fluff cycle in his drier with wool balls, which puffed up nicely before using it. 

However, when he placed his head on it, it squashed flat. It came deader than the old pillow he was replacing. And for this reason, he returned it.

Here are the most common reasons for returning the Brooklinen Down Pillow. And in most cases, these individuals have been able to make a return.

How To Return A Brooklinen Pillow

Returning a Brooklinen Pillow is easy, especially if you purchased directly from their website.

After all, you got the pillow without much hassle, so why should you stress about returning something that makes you very uncomfortable?

You must have been wondering how you are going to do that. First, you need to be a customer in the US or Canada that would like to initiate a return.

Next, you visit the website where you made the purchase and apply for a return. You will need to provide your order number and shipping code or email. 

They will send further instructions to your mail.

Note that Brooklinen will provide you with a  shipping label that must be used for all returns shipped from the US and Canada.

What is the Brooklinen Pillow Exchange Policy?

Would you like to exchange your Brooklinen Down Pillow instead?

You see, Brooklinen usually allows exchanging an item for another one. However, they do not do exchanges at the moment.

There is a slightly easy way to go about it. What you can do instead is to initiate a return, get a refund, and then repurchase your preferred item. 

It is as simple as that.

What Is The Brooklinen Open Pillow Return Policy?

You can also ask this question: can you return a Brooklinen pillow, even if you have opened it? 

Well, the simple answer is yes. You can return an opened or used pillow. However, the pillow should be as good as new. No notable damage should be found on it. 

If Brooklinen finds out that the pillow is in any way damaged, you might not be eligible for a full refund.

What Is The Brooklinen Pillow Refund Policy?

If you have met the conditions stated above, you have proceeded to make a return. There is more you need to know about your refund.

First, when Brooklinen confirms your return and it is confirmed that there is no deformity on the product, they make a full refund to the credit card you used to make the previous purchase.

They will issue you a store credit if your original payment method is unavailable. 

Also, they will deduct a $9.95 return fee from your return payment. It can take up to two working days before your refund arrives.

However, the return fee will be waived if you return to one of their retail locations.

What Is The Brooklinen Pillow Return Policy For Amazon Purchases?

When you order from Amazon, Brooklinen has nothing to do with their return policy. You need to visit the Amazon website instead and initiate your return. 

Brooklinen does not accept the return of products not purchased from their website or retail locations.

Furthermore, Amazon has a 30-day return window for all their pillows. 

This means you won’t enjoy the 365-day guarantee stipulated by Brooklinen when you order through Amazon.

Note that the 30-day return window starts after you have received your order.

Brooklinen Pillow Returns FAQs

Does Brooklinen Offer Free Returns?

No. Brooklinen does not offer free returns. When you make a return, a $9.95 return fee will be deducted from your refund payment.

Can I Return A Brooklinen Pillow That I Have Slept on?

Yes, you can. Brooklinen accepts the returns of products that are in good condition. However, it has to be within 365 days of purchase. 

Brooklinen assures you they will never leave you unhappy if you do not like what they ordered.

Furthermore, if you have used or washed the pillow, they will send it to one of their donation partners, Good360.

How Long Do Brooklinen Refunds Take?

Refunds can take between 5 to 7 business days.

Conclusion

Returning a Brooklinen pillow is a straightforward process. Brooklinen believes in giving maximum satisfaction to their customers. Their policies are clear.

Whether you do not like what you ordered or got a defective item, Brooklinen allows you to initiate a return. 

However, you will need to cover the shipping return expenses.