Avocado Pillow Return Policy: 7-Point Summary

Do you know? 

Returning pillows is relatively easy, particularly when returning the Avocado Pillow.

Your Avocado pillow makes you uncomfortable, yeah? 

We can relate.

First, you must know that Avocado has a generous trial period of 100 days for every pillow you purchase. 

This trial period counts from the day you receive the pillow. 

However, there are some noteworthy points and exceptions to returning Avocado pillows.

We will discuss them as you read on. 

If you want a quick summary, here is one;

7-Point Summary Of Avocado Pillow Returns

1. Avocado has a 100-day trial for its luxury pillows. This means that if you want to return an Avocado pillow, it must be within the time frame of this 100-day trial period.
2. Furthermore, returns are only available for certain Avocado service areas, exclusive to the US, Hawaii, and Alaska. 
3. All orders outside the United States are ineligible for a trial period or refund.
4. You can return only two adult pillows per household and just one for other pillows.
5. Pillows you bought as a pair, for example, two green pillows, two latex pillows, etc., from a single order will be treated as returning one item.
6. Furthermore, the pillow must be clean, undamaged, and with law tags intact to be eligible for return.
7. Lastly, shipping fees for any returns are not refundable.

What Is The Avocado Pillow 100-Night Guarantee?

Over the years, Avocado has specialized in making mattresses, pillows, and bedding from eco-friendly and certified organic products.

When you order the Avocado pillow directly from their website, it takes about five business days to reach you. 

All avocado pillows are compressed and rolled in a small box. 

You don’t need to do much when unwrapping your package. Simply remove the pillow from the box, cut the wrap, allow it to decompress, and enjoy.

However, there is a 100-night guarantee which starts immediately after you receive your pillow rather than after you place the order.

This sleep trial is a nice and remarkable one because some companies like IKEA, Casper and Tempurpedic give no sleep trials for pillows at all.

Can you Return Avocado Pillows?

The simple answer is yes. You can return the avocado pillow. However, the pillow must be in good condition, and no major defect should be found. 

Furthermore, Avocado will only allow you to return a product to them if you ordered directly from them. 

If you ordered from a third-party retailer, your product is ineligible for a return. You will have to contact the third-party retailer instead.

Common Reasons For The Avocado Pillow Returns

Avocado makes its pillows from organic materials like wool, latex, and cotton.

The most popular model, the Green Pillow, is made with natural GOLS-certified organic latex rubber and GOTS-certified organic plant fiber from the kapok tree.

The next popular model, The Avocado Molded Latex Pillow, is made of charcoal-infused latex core.

Meanwhile, all Avocado pillows are generously stuffed in a GOTS-certified organic cotton cover. 

Due to the natural materials they utilize, Avocado promises that their pillows sleep cool and provide the contouring support needed for all sleeping positions.

However, while many happy customers testify to the comfort of these pillows, a small percentage still get returned.

The reason is that finding the perfect pillow is subjective and differs for each person.

Here are some of the common complaints from Avocado pillow users:

Lack Of Quality Control

A once-happy user tried to order another Avocado pillow. 

This time, for her husband. However, the pillow was not as comfortable as the one she ordered previously. 

She complained that the pillow was too flat. She even had to bake it in the dryer, all to no avail. 

Then she had no choice but to return it.

Squishy And No Firmness

An unsatisfied user once said that he returned his Avocado pillow because the pillow turned out to be squishy with no firmness to it. 

Someone had recommended it to him, and he had taken the “Fit Test” on their website.

He said he chose an extra firm pillow. However, when his package was delivered to him, it was a soft, squishy pillow in a vacuum-sealed plastic. 

According to him, It was so soft that the pillow absorbed his entire head in 2-minutes. It had no support or firmness and was not “Cool” as advertised. 

For this reason, he was unsatisfied and had to return it.

Not Worth The Hype

Many customers have high expectations due to what adverts portray of the pillows. 

However, they were disappointed when their package got to them because they expected more at that price point.

Some sleepers also claim that their pillows worsen their back and neck pain.

These are just some of the reasons for Avocado pillow returns. You, as an individual, may be dissatisfied with your purchase for a different reason.

What Is Pillow Exchange Policy?

The Avocado gives you the option of exchanging your pillow for another model. 

However, the replacement pillow will not be eligible for a sleep trial. You also cannot return it. 

This vividly portrays Avocado’s policy of one sleep trial per household, and It ensures the minimization of environmental impact.

What Is The Avocado Open Return Policy?

You’ve opened your Avocado pillow, and now you wonder if they will accept it because it’s opened.

The Avocado will accept an opened pillow only if the product is still in good shape and has no defects.

In any situation where you have misused or abused the pillow, the Avocado would not accept such returns.

How To Return Avocado Pillow

Returning an Avocado Pillow is a simple and customer-friendly process to ensure satisfaction.

First, If you want to initiate a return, it must be within your 100-night sleep trial

Second, at the end of the customer’s sleep trial, the returned product must have been received and verified by Avocado. It might also be within 30 days of the first request. If you initiate a return outside of this time frame, it will no longer be valid.

To initiate a return, visit Avocado’s Online Return Portal. This portal can be accessed through their website. You will need to provide the product order number and the email you made the purchase.

After initiating returns, the Returns Team may ask for the pillow photos. 

They will assess and decide if it is in a returnable condition.

As I said, you cannot return a dirty, damaged, or unsanitary pillow. 

It must be in a clean and donatable condition with all original tags in place.

If everything checks out well, they will process the replacement order or a refund as you desire.

What Is The Avocado Pillow Refund Policy?

The refund is usually initiated once the return is verified. 

First, they issue you a return label to initiate the refund. Return labels are usually emailed with your purchase details. 

You will not receive a refund if you do not use the label.

Second, refunds are usually received within 1-3 business days after they have verified your return. 

Furthermore, it is essential to note that banks take longer to refund your money.

Also, refunds will be made to the original card and bank account you used to make your order. 

Lastly, Avocado will not make a refund to a different bank account.

Avocado Pillow Returns FAQs

Does Avocado Offer Free Returns?

Avocado does not offer free returns. Once you’ve decided to return the pillow and you’ve initiated a return, you will be issued a return label through the online returns portal. Avocado does not cover the shipping fee on returns. 

Can I return An Avocado Pillow That I have Slept On?

Yes, you can. Sleeping on an Avocado pillow is considered test-running the pillow. The Avocado gives a 100-night trial to decide if it’s best for you or if you need to continue searching.

Conclusion

Returning an Avocado Pillow is a straightforward process. 

Specific policies guide it, and there is a 100-day trial period. 

Whichever complaint you have about your pillow, as a dissatisfied user, you can return the pillow within the trial period.

Furthermore, Avocado does not offer free returns, and shipping fees are non-refundable. 

However, the company ensures a prompt refund once the return is verified.