Dosaze Pillow Return Policy (Full Refund Guide)

Do you wish to return your Dosaze pillow right after your order gets to you? 

Or you want to return your Dosaze pillow because it doesn’t meet your expectations. 

Does your Dosaze pillow make you feel uncomfortable?

Whichever reason you have for wanting to return the pillow, this article will show you how to go about it. 

First, you need to know that returning a pillow didn’t start with you. 

Many other individuals have complained in the past and they have returned their pillows without much stress.

If you are returning a Dosaze pillow, you have to abide the Dosaze pillow return policy.

The Dosaze return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, they won’t offer you a refund or exchange.

Note that the item can’t be significantly used or severely damaged before you can initiate a return.

Can You Return the Dosaze Pillows?

Yes, you can. The Dosaze pillows garnered quite a lot of good reviews over the years. 

However, according to research statistics, some customers still weren’t able to benefit from the pillow. 

It makes them uncomfortable instead.

So if you are one of these individuals, the good news is; that Dosaze has a 60-night trial for every pillow you order directly from them.

Note that it doesn’t matter if you’ve opened or used the pillow. All you have to do is to follow the process of returning a Dosaze pillow.

What Is The Dosaze Pillow 60-night Guarantee?

The Dosaze offers free shipping for US, UK, and Canadian customers. It’s from their warehouse right to your front door. All for free.

When your order gets to you, you get a nicely packaged vacuum-sealed navy blue box. It comes with an insert card. 

When you open the package and open the pillow, you will notice a distinct shape that looks like the one you ordered online.

The most popular model is the Dosaze Contoured Orthopedic pillow. It has an odd shape with side notches that differs from a regular pillow. 

Due to the unusual shape, getting used to the pillow might take about two weeks. 

If after this period, you still did not find the pillow comfortable, you can return it and ask for a refund.

The Dosaze has a 60-night guarantee on all its pillows. If you do not like what you ordered, you can return it within those 60 days.

Common Reasons For Dosaze Returns

As stated earlier, returning a Dosaze pillow didn’t start with you.

Many have done that in the past. And they all had their valid reasons for doing so. 

There are three most common reasons for returning the Dosaze Contoured Orthopedic Pillow:

The Pillow Didn’t Meet Their Expectations 

Another common reason is that the Dosaze pillow didn’t meet their expectations.

Many reviewers complained that the Dosaze contoured pillow they received was way thinner than what they saw on ads.

Also, some users claimed that the cover fell out of place when they washed it before the first use.

Meanwhile, the odd, contoured  shape of the pillow makes it difficult to find a replacement cover that would fit.

Some of these customers returned the pillow out of disappointment.

Awful Chemical Smell

This complaint came from many customers. 

They complain that there is a weird chemical odor that oozes out of the pillow even after washing it for days in the machine. 

This must have been from the foam core as off-gassing is expected from memory foams.

The chemicals usually wear out within days. 

However,  a user said he couldn’t lay on it without catching whiffs of its fumes despite airing out for days. 

He had to return it when he couldn’t manage it anymore.

Weird Shape Feels Unnatural

Some users experienced great challenges with adjusting to the unusual shape of the pillow. 

Some side sleepers find the head groove too low and side grooves that’s supposed to accommodate the arms, awkward.

According to the manufacturers, it may take some time to get used to the shape.

However, some customers argued that it didn’t get better even after several weeks.

What Is The Dosaze Pillow Exchange Policy?

The Dosaze wants you to enjoy your money. They want you to get the best out of what you ordered. 

So if you end up not satisfied with your orders, you have an option of exchanging the it for another item.

The Dosaze stated on their website that they will only replace items if you got them defective or damaged. 

As for used items, you can return the first, get a refund, then place a new order for a replacement.

To initiate the process, send them an email at support@dosaze.com. They will email you further instructions from there.

What Is Dosaze Return Policy For Opened Pillows?

The Dosaze gives you the option of returning a pillow even after you’ve opened and used it. 

Pillows are naturally a subjective item and the Dosaze understands that buying pillows online can be a very strange process. They want you to try a pillow before committing to purchase it.

If after trying it out you still don’t like it, the opened pillow return policy states that you can still return it and get a refund.

How To Return a Dosaze Pillow

The 60-day guarantee starts immediately after you receive your package. From the moment you receive your package, you have every minute to decide if you want to keep it or if you want to return it and get a full refund.

To initiate a refund, simply reach out to support@dosaze.com. The Dosaze will email further instruction on what to do.

However, the item can’t be significantly used or severely damaged before you can initiate a return.

What Is Dosaze Pillow Refund Policy?

The Dosaze Refund policy still wants you to return the pillow in 60 nights. That’s the only case where you get a full refund.

If you return it after the return window is closed, you might get a percentage of your money or you don’t get your money back at all.

What Is the Dosaze Pillow Return Policy For Amazon Purchases?

Amazon is considered a third-party ecommerce website so the return policy for Dosaze is not applicable here. 

However, Amazon has a 30-day return window for every item you order, including Amazon pillows.

Meanwhile, according to the dosaze official website, they sell their products ONLY from their website. 

So, you need to read reviews thoroughly before ordering any “Dosaze”  you may find on Amazon so you don’t end up with a counterfeit.

What more? 

You get to enjoy good customer service when you order directly from the Dosaze website.

Dosaze Returns FAQs

Does Dosaze Offer Free Returns?

No, the Dosaze does not offer free shipping returns. It is stated on their website that they cannot offer free shipping when you order and also offer free shipping for returns. You have to cover the fee for returns.

Can I Return A Dosaze Pillow That I Have Slept On?

Yes, you can. The Dosaze believe that sleeping on a pillow makes you have an experience you would like or would not want to have again.

They believe that sleeping on the pillow is also the same as test-running the pillow. Sleeping on the pillow helps you make an honest decision.

If after sleeping on it you don’t like it, you can return it.

Can I Return A Dosaze Pillow For A Full Refund?

Yes, you can. Only if you return it within the time frame for the return window. If you return it after that, you might not get a full refund.

Conclusion

The Dosaze refund policy is very easy and stress-free. They understand that you have preferences and that there are reasons you would like to return the pillow and get a refund.

This is why you have a 60-night trial to decide if you want to keep the pillow or not. If you decide not to, the return and refund process does not take time. You also get to enjoy great customer service. Also, there is an option to exchange a returned item for another one.