Purple Pillow Return Policy: 6 Points Summary!

Do you want to know about Purple pillow return policy?

In a world where we spend a third of our lives sleeping, getting a good night’s sleep is non-negotiable. 

Meanwhile, good sleep results from a good mattress and bedding, especially pillows.

If you are trying to make a purchase decision, we recommend reading our pillow return guide because no matter what a manufacturer promises, you may still find your pillow unsatisfactory.

Purple Innovation LLC was founded in 2015 by two brothers, Tony and Terry Pearce. The company is known for its unique hyper-elastic polymer grid innovation, called the Purple Grid Technology.

Purple is well known for producing and selling sleep products online at higher-than-regular prices with a promise of higher quality and satisfaction.

But, amidst all the hype, what happens if your Purple pillow doesn’t meet your expectations?

This blog post will examine every detail of returning a pillow to Purple. Keep reading till the end…

6 Points Summary For Purple Pillow Return

1. Purple requires you to sleep on your new pillow for at least 30 nights before making permanent decisions.
2. You can return your Purple pillow for a full refund within 100 nights of receiving it.
3. To be eligible for a refund, the pillow must be clean, undamaged, and with the law tags intact.
4. You can make your return by donating or returning it to the company.
5. All Purple pillows you purchase via Amazon are subject to Amazon’s return policy.
6. Refunds typically take 5 to 10 business days to process.

Read on as I walk you through the nitty-gritty of Puple’s pillow return policy. I will explore all the details of returning a Purple Harmony pillow and other models, returning Amazon purchases, and getting your full refund.

Can You Return Purple Pillows?

Yes. 

You can return pillows to Purple.

The most common reason for pillow returns is either the pillow is too high or too low. 

Purple aims to address this problem by making the Harmony pillow of three different heights: The high, the medium, and the low lofts.

However, you can’t out rightly exchange the tall one for a lower one or vice versa, but you can return an unsatisfactory pillow and reorder a suitable one.

The other Purple pillow models have adjustable heights, so you can always find the perfect comfort level for the luxurious sleep you deserve.

Nevertheless, if you’re still unhappy with your purple pillow, you can initiate a return after 30 nights of sleeping on it.

Purple prioritizes customer satisfaction, making returns as hassle-free as possible. 

What Is Purple Unopened Pillow Return Policy?

If your Purple mattress arrives damaged with a manufacturing defect, or you mistakenly ordered the wrong pillow size, you can return it immediately for an exchange or a  full refund.

However, if you got the pillow via Amazon, you must return it within 30 days for a full refund. If that time lapses, you will only be eligible for an 80% partial refund.

What Is Purple Pillow Return Policy if Opened?

When your new Purple pillow arrives, we recommend encasing it in its cover to make it feel even more comfortable.

The company recommends sleeping on it for at least 30 nights to get your body used to it. If incompatible, you can initiate a return within the 31st and 100th night of receiving it.

We usually recommend purchasing pillows from reputable companies like Purple, which stand by the durability of their product by backing it with a 100-night trial period.

If your Purple pillow isn’t a perfect match, you can begin the return process by contacting a Sleep Consultant via their website to express dissatisfaction with your purchase.

Usually, they will offer to send you pillow boosters for free if your dissatisfaction is about the pillow being too low. 

These Purple pillow boosters can help you achieve your desired height without any need for returning the pillow.

If your return request is for other reasons, the Sleep Consultants will walk you through the return process and work with you to get the best possible way to get rid of your undesirable pillow.

What Is Purple Harmony Pillow Return Policy?

The return policy for the Purple Harmony pillow is the same as that of the Purple pillow.

This luxurious pillow was named “ The Greatest Pillow Ever Invented,” you will be more than convinced to purchase it after reading many positive reviews from previous customers. 

Nonetheless, the Harmony pillow does live up to its hype.  However, like any other product, many satisfied and unsatisfied customers exist.

The most common reason customers mention for returning the Purple Harmony pillow is the awful chemical smell that comes from it. 

Although such smells are typical of new beddings and fade away quickly, sensitive people find it highly intolerable.

Besides that, many other customers also return it because they think it lost its support over time.

Overall, If you want to process a return, you’ve got 100 days to decide.

What Is Purple Cloud Pillow Return Policy?

Like other models, the Purple Cloud pillow has a 100-night sleep trial. You can return it for a full refund if it doesn’t meet your expectations.

Purple promises to make pillow returns as hassle-free as possible, so they work with you on the best possible ways to return the mattress so you can get your money back as quickly as possible.  

How To Return A Purple Pillow?

If your Purple pillow doesn’t meet your expectations, you can initiate your return by contacting customer service by phone, email, or chat via its official website.

To be eligible for a return, the pillow must be clean, undamaged, and have the law tags attached so they may ask you questions before granting your return request.

After granting your request, they will reply with a short form to fill out to proceed with the return. When you fill out the form, you must choose between donating the pillow and sending it back. 

Both options are great, but it may be difficult nowadays to find who to donate used pillows to for hygiene reasons.

You should also note that donating or selling used pillows is illegal in some states. So, check the laws of your state regarding that before choosing the donation option.

Nevertheless, animal shelters are also good places to donate decently used pillows. They can repurpose them into bedding, and the animals will be happy.

If you eventually donate it, Purple requires you to send a donation receipt as evidence to start your refund process. So you need to ensure the donation center issues you a receipt.

However, if you find no means of donation, you could send it back to Purple through FedEx. You will not be responsible for the shipping costs; Purple takes care of that.

The refund process starts after the pillows get back to them.

What Is The Purple Pillow Return Policy For Amazon Purchase?

Amazon is one of Purple’s authorized retailers. 

However, if you purchase your Purple pillow via Amazon, you will be subject to Amazon’s return policy on pillows.

You will not be entitled to the 100-night sleep trial for Amazon purchases. 

Instead,  you must process your return within one month of receiving the pillow for your total refund. 

Ensure to read the full details of Amazon Pillow’s return policy.

What Is the Purple Pillow Refund Process?

The refund process begins after the pillow gets back to Purple. Ideally, your money will be returned to the initial payment method.

Depending on your bank, the whole process may take 5 to 10 business days to access your money.

Purple Pillow Return FAQs

Are Purple Pillow returns free?

Yes. Returns are free at Purple. You can donate the pillows to charity or return them to Purple at no cost.

What is the lifespan of a Purple Pillow?

All Purple pillows come with a one-year warranty. If you have any quality issues, you can file a warranty claim within those 365 days.

How Long Does Refund Take For a Purple Pillow?

Refunds at Purple typically take between 5 to 10 business days.