Do you want to know about Amazon pillow return policy?
I purchased a new pillow from Amazon some time ago, encased it immediately, and slept on it that night.
Sadly, I woke up to itching and rashes around my neck and back. I observed the red rashes closely, and viola! It was Bedbug bites!
I searched my bedroom for possible reasons for bedbug invasion but found nothing. After all, I’m not an unkempt person.
But there was only one thing left…my new pillow!
I grabbed it, removed the pillowcase, and checked its sides and edges thoroughly, and there were the answers…Bedbugs lined up right at its sides!
I couldn’t stand it. I mean…why will a new pillow house Bedbugs?
No doubt, I had to return the crappy pillow back to Amazon!
In this article, I will explain Amazon’s pillow return policy details. I will walk you through all the steps for a seamless return experience.
4 Points Summary
- Pillow returns are covered under the standard Amazon items return policy.
- Unopened pillows can be returned for manufacturing flaws for a full refund within 30 days of receiving them.
- After 30 days, you will only get a partial refund for your return.
- You will be subject to his return terms if you purchase the pillow from an Amazon third-party seller.
Follow me as I guide you through the steps to return both unopened and opened pillows and how to return a pillow to an Amazon third-party seller.
Can You Return A Pillow To Amazon?
Yes.
You can return a pillow to Amazon.
Most items you purchase off Amazon, including pillows, are covered by its 30-day return policy.
If you are unsatisfied with your purchase during this period, you can return it for a full refund.
However, your Amazon pillow return experience will depend on two factors:
- Whether you have opened the pillow
- Whether you purchased it from third-party sellers who merely list items on Amazon but handle sales, delivery and returns themselves.
What Is Amazon’s Unopened Pillow Return Policy?
If your new pillow arrives damaged or stained or is not what you ordered, you can return it immediately or within 30 days of receiving it.
It is important to note that you need to return it within those 30 days to be eligible for a full refund.
You will only get a partial refund of 80% of the purchase price if you return it after this period.
What Is Amazon’s Opened Pillow Return Policy?
Amazon has a customer satisfaction approach when it comes to handling returns. I have heard of a case with mattresses where Amazon fully refunds dissatisfied customers whilst telling them to keep them.
Some customers have taken advantage of this generosity from Amazon as an opportunity to get a new mattress without paying for it. But this immoral character can qualify you for a penalty from Amazon.
In the case of pillows, you can also enjoy that forgiving treatment. Amazon usually uses this option of “get your money back but keep it” when the cost of return shipping is so high to make leaving you with the item more cost-effective and reasonable.
However, your experience may differ if you purchase the pillow from a third-party seller.
Can You Return A Pillow To A Third-Party Amazon Seller?
Yes. You can return a pillow to an Amazon seller.
However, the return policy may vary. If the seller’s listing is eligible for Amazon Prime, you will be subject to the same policy as above.
If otherwise, handling your return is at the discretion of the seller.
Some might fully refund you and tell you to keep it, while others may insist that you ship the pillows back to them so you can get your refund only when they receive it.
In the latter case, the return shipping costs will be on you.
Besides that, some sellers will insist on a restocking fee if you have opened and used the pillow. You may end up with only a 50% partial refund.
That is why we recommend reading every detail about any product you want to purchase before pulling the trigger.
How To Return A Pillow To Amazon
You can return an unopened pillow to Amazon through the carrier service that delivered it to you in the first place.
You should initiate the process by logging into your customer dashboard, locating the item from your purchase history, and following the prompts.
After initiating the return, you can print out a return shipping label, which you will attach to the package.
Ideally, your refund process starts when the pillow gets back to them.
However, there are scenarios where Amazon issues a refund before receiving the shipment.
As for opened pillows, your first step should be to contact the customer representative to express dissatisfaction with your purchase.
They could tell you to send it back or give a full refund and tell you to do whatever you want with the pillow.
Since no one would purchase a used pillow, they might consider it unreasonable to incur return shipping charges.
What to do to your specific situation is entirely at their discretion.
Can You Return A Pillow To Amazon For A Full Refund?
Yes.
Amazon prioritizes customer satisfaction, which is why it will give a full refund for pillows that don’t meet your expectations, either unopened or opened.
However, you must return it within 30 days of receiving it to be eligible. Otherwise, you will get only a partial refund.
Will I Get A Full Refund If I Return A Pillow To An Amazon Seller?
It depends.
Amazon sellers are from different parts of the world, which may impact how you can return items.
However, under its policies, Amazon mandates sellers to provide a valid return address within the United States.
When you initiate a return, the seller will provide you with a prepaid return label, which you must attach to the package for shipment to the address.
Ideally, you will get a full refund for an unopened pillow.
But note that some sellers may insist on a NO RETURN policy for used pillows while some will insist on giving you only a partial refund, 50% of your initial payment, for an opened and used pillow.
If you feel the third-party seller isn’t fair enough and have evidence to justify that he’s to blame for the return, you can file an A-Z guarantee claim.
Amazon Pillow Return FAQs
How Long Does It Take To Get My Refund?
Refunds on Amazon take between three to ten business days.
Will Amazon Charge Me For Return Shipping Costs?
No. Amazon won’t charge you for return shipping costs if you return a mattress for manufacturing flaws but you may be charged if you are returning for other reasons.
