Understanding a product’s return policy is crucial when making a purchase, especially with items as personal as pillows.
Our research shows that at least 7% of purchasers are unhappy with their pillows and want to return them.
Tempurpedic strictly maintains a no-return, no-refund policy for opened and used pillows, except for those with manufacturing flaws.
However, if your purchase was through a third-party seller such as Amazon, you will be subject to the seller’s return policies, potentially opening avenues for returns.
This guide delves into the Tempur Pedic Pillow Return Policy, shedding light on what you need to know before buying and providing essential insights into their policies.
Can You Return A Tempur Pedic Pillow?
It depends.
If your Tempurpedic pillow arrived defective or you noticed a manufacturing flaw, you can return it for an exchange or a refund.
However, if it arrived in perfect condition and you have opened and slept on it, you can not return it for an exchange or a refund.
This policy might seem strict and unfair.
However, Tempurpedic, Casper and IKEA have only adopted such a policy due to hygiene reasons.
You wouldn’t want to buy a used pillow for hygiene reasons, too.
Notwithstanding, if you got your pillow through third-party retailers like Amazon, you are subject to the store’s return policy and may be eligible for a return.
Meanwhile, most customers who hate their Tempurpedic pillow for comfort reasons haven’t given it enough time to break in. Now, let’s address how to get your Tempur pillow to break in properly.
How Do You Break In A Tempur Pedic Pillow?
Your body requires an adjustment period of at least two weeks to get used to a new pillow.
If your Tempur pillow is so firm that you wake up with aches, you may want to sit on it to soften it.
By sitting on it, your body’s weight and heat will help open the cell structures that were not fully open within the Tempur material. You can do this every day while watching your favorite TV show.
Alternatively, lay your new pillow in a pillowcase on the floor. Then, put on a clean pair of socks and walk over it back and forth. Flip it over and repeat the process.
Although these procedures wouldn’t transform the pillow immediately, they can bring a gradual difference when done consistently.
Nonetheless, some users are still unhappy and complain about their pillows even after it has broken in fully.
Let’s examine the common complaints about Tempur pillows.
What are the Tempur Pedic Pillows’ common complaints?
Pillow experience differs among individuals. What works well for one person absolutely sucks for another.
However, let’s explore some recurring complaints among Tempur pillow users who hate their pillows.
We will detail the complaints from the most popular models: The Cloud and Symphony Pillows.
Tempurpedic Cloud Pillow Common Complaints
Pillow Is Too Flat
According to Tempurpedic, this pillow was designed for back and stomach sleepers. However, some users express disappointment in this pillow’s flat and thin build.
They complained that the pillow goes flat and doesn’t support their heads and necks with elevation. Your head sinks into your mattress, almost like nothing there at all.
It’s a decent pillow for stomach sleeping, not great for back sleeping, and terrible for side sleeping.
If you are a side sleeper or prefer lofty and fluffy pillows, you should avoid this pillow altogether.
Strong Chemical Smell
Some users complain of perceiving terrible chemical odors from the memory foam core of this pillow.
According to them, the smell gets so strong and it doesn’t subside quickly with airing out and causes you to wake up with stuffiness.
However, more recent reviewers opine that this smell is almost absent.
Pillow Sleeps Warm
Some users also feel that their Tempurpedic Cloud pillow stays too warm and lacks cooling properties. This is a common experience with memory foam.
Often, using breathable pillowcases or cooling pillow covers may help mitigate the warmth concerns associated with the Tempurpedic Cloud pillow.
However, despite that, some users run hot all night long.
Tempurpedic Symphony Pillow Common Complaints
Pillow Is Too Tall
The Symphony pillow is tall and lofty, built like hotel-grade pillows. It features a flat side for side sleepers and a curbed side for back sleepers.
However, some back sleepers find it too lofty to give the needed support.
Pillow is Too Hard, Dense, And Heavy
There is no doubt that the Symphony pillow is decently made with high-quality materials.
However, the downside is that the pillow is very dense, firm, and heavy.
You most certainly will hate this pillow if you don’t like hard pillows.
Sleeps Hot
Many users also complain that the Symphony pillow makes them hot and sweaty.
The pillow has heat retention properties and does not cool.
This pillow might not be for you if you are a hot sleeper.
Size Discrepancies
Many return customers express disappointment in the size of the new versions they ordered.
The recent versions measure several inches smaller than the older versions, so individuals with broad shoulders may find it unsupportive enough.
Unfortunately, suppose you hate your Tempurpedic pillow for any of these reasons. You cannot return it if you bought it directly from the company’s website or a Tempurpedic flagship store.
However, if you ordered your pillow through a third-party retailer with a return policy, that’s good news!
What Is Our Fail-Proof Strategy For Tempur-Pedic Pillow Returns?
Our fail proof strategy is to buy your Tempur-Pedic pillows through authorized third-party stores like Amazon, Costco, Walmart,, etc., who carry Tempur-pedic products.
Most times, these stores handle pillow returns like every other merchandise according to their standard return policies.
For instance, If you ordered your Tempurpedic pillow off Amazon, you can return it if it doesn’t meet your expectations even after sleeping on it.
Like other stores too, any pillow you buy from Amazon is subject to its standard 30-day trial/return window. If you are incompatible, you can return for an exchange or a refund.
What Is Tempur Pedic Pillow Exchange Policy?
As I said, you can’t return a Tempurpedic pillow you have slept on. You can return only pillows that arrived damaged or with a manufacturing flaw for an exchange.
Additionally, if you ordered the wrong size but only realised upon receiving it, you could return it for an exchange if you have yet to open it.
What Is Tempur Pedic Opened Pillow Return Policy?
Unfortunately, Tempurpedic has a No Return, No Refund policy for open and used pillows. This policy is due to the personal nature of pillows.
The nature of pillows, once used, poses potential hygiene risks such as sweat, bacteria, and even infestations like bedbugs.
How To Return A Tempur Pedic Pillow?
As I said, you can return your Tempurpedic pillow only if it has a manufacturing defect or if you got an incorrect item.
To initiate a return, call the Consumer Care team at 800-821-6621 to explain your concerns. They may require you to take a few photos of the pillow to back your claims.
After that, they will guide you through sending it back.
What Is The Warranty On Tempur-Pedic Pillows?
Tempurpedic pillows have a 5-year limited warranty covering manufacturing defects.
During that period, the company promises to repair or replace your pillow if you notice any material flaws.
What Can I Do With My Used Tempur Pillow If I Hate It?
You can do many things with your Tempurpedic pillow if you don’t like it.
Notwithstanding, we recommend you exercise enough patience for your body to know your new pillow. Give it time. Don’t give up so quickly.
However, if you have tried everything possible to no avail, you can:
- Transfer the pillow to the guest room
- Donate it to an animal shelter to be used as bedding.
- Donate to homeless shelters, refugee camps, abuse victims shelters, etc.
- Repurpose it
Tempur Pedic Pillow Return FAQs
How Long Does It Take To Break In A Tempur-Pedic Pillow?
Typically, it can take between two weeks to one month.
Can You Return A Tempur Pillow I Have Slept On?
No. The company doesn’t accept returns of used pillows.
