Mattress Firm Pillow Return Policy: 3 Key Takeaways!

Do you want to know about Mattress Firm pillow return policy?

Mattress firm is one of the largest mattress retailers in the United States. The company started over 30 years ago and has consistently grown through acquisitions and mergers, with more than 2,400 stores within the contiguous U.S. states. They also have an online store where you can shop for sleep products and place orders for home delivery.

They acquired Sleepy’s Mattress brand in 2016, expanding their presence in the Eastern region of the  U.S. 

Mattress Firm carries popular mattress brands like Serta, Sealy, Tempur-Pedic, Purple, Beautyrest, and many others, which gives you a variety of options to choose from. You can also accompany your mattress purchase with pillows and other bedding.

The company is also involved in various charitable initiatives and community outreach programs, including its “Mattress Firm Foster Kids” program, which supports foster children nationwide.

This article will address the details of Mattress Firm’s pillow return policy and recommend what to do with your return-ineligible pillows.

Key Takeaways

• You can return an unopened pillow with its original packaging intact to Mattress Firm.
• You can not return an opened and used pillow to Mattress Firm for hygiene reasons.
• If you bought the pillows as a pair, where one is unopened, and the other is opened and used, granting your return request is at the discretion of the store associates.

Read on as I walk you through the step-by-step process of returning a pillow to Mattress Firm. I will also guide you through what to do with your unsuitable opened pillow instead of disposing of it.

Can You Return A Pillow To Mattress Firm?

It depends. Mattress Firm has a return policy to ensure customer satisfaction. For mattresses, you generally have a return timeframe within 120 days of purchase.

But keep in mind that pillows are considered personal items. Once you open them, they are typically not eligible for return. 

What Is Mattress Firm’s Unopened Pillow Return Policy?

The general 120-day Mattress Firm return policy covers unopened pillows. If you’re uncertain about whether a  specific pillow is right for you, you should keep its packaging intact till you are sure you want to keep it.

But this will only be applicable if you have doubts about size or pillow type. As for comfort levels, you can only assess that by opening and using the pillows, which means you won’t be able to return an uncomfortable pillow to Mattress Firm.

What Is Mattress Firm Pillow Exchange Policy?

You can return a pillow to Mattress Firm for an exchange if it is unopened. You can initiate an exchange if you have ordered the wrong size or a pillow type incompatible with your sleeping style or sleep needs.

For instance, you may want something other than a memory foam pillow if you prefer one that cuddles your head and gives soft cushioning to your neck. But keep in mind that you need to make your return request within 120 days. 

However, it’s always a good practice to contact the store location where you got the mattress to inquire about their specific policies.

How To Return A Pillow To Mattress Firm

As I said, you can only return an unopened pillow to Mattress Firm. To be eligible, all original tags and packaging need to be intact.

You can start the process by approaching the store associates whom you bought the pillows from to make your request. If you are returning it for manufacturing flaws, you can show the flaws to them and explain why you can’t keep it.

If your return request is because you ordered the wrong size or pillow type, the associates will guide you in choosing a befitting one.

If you want a replacement pillow that costs more, you must top up the price difference. If the replacement is lower, you will be refunded the extra amount.

If you ordered the pillow online, you can initiate your return through live chat with a sleep expert on their official website.

He may ask a few questions and request pictures of the pillow with its packaging. If he grants your return, you will be responsible for the return shipping costs.

What Is Mattress Firm’s Return Policy On Opened  Pillows?

You can’t return an opened pillow to Mattress Firm. This policy is for sanitary reasons and to ensure the well-being of customers.

Needless to say, an opened and used pillow is likely to have accumulated dirt, sweat, mold, etc. It can even be a home for parasites such as lice and bedbugs.

Even if you open it at the point of purchase, the store associates still won’t entertain your return request, as no one will buy an opened pillow.

If you bought the pillow as a pair while only one is opened and the other is still in its original packaging, the store associates can decide whether to accept your return of the unopened one. It’s entirely at their discretion.

Can I Get A Full Refund If I Return A Pillow To Mattress Firm?

Yes. You will get a full refund if you return an unopened pillow to Mattress Firm. However, you need to ensure you are within 120 days of purchase.

What Can I Do with My Mattress Firm Pillow If I Don’t Like It?

If your opened Mattress Firm pillow doesn’t meet your expectations, there are some things you can do with it rather than just disposing of it:

1. You can adjust and modify it. Try adding or removing some of its fillings to achieve your desired level of firmness or softness. Some pillows come with removable and adjustable inserts for this purpose.
2. You can transfer it to the guest room. 
3. You can donate it to people in need if the laws of your state permit. People in homeless shelters, refugee camps, etc., wouldn’t mind a decent pillow.
4. You can use it as a decorative pillow on your bed or couch.
5. You can repurpose the pillow cover or fabric into other items, such as pillowcases, cushion covers, or even rags for cleaning.

Conclusion

Mattress Firm allows you to return unopened pillows according to its standard return policy of 120 days.

However, if you have opened and slept on the pillow, your return request will be declined.

This no-return policy can seem strict but the company does that due to the personal nature of pillows.

If you are trying to decide on which brand of pillow to buy , we recommend reading our comprehensive pillow return guide so as to get an overview of how companies generally handle pillow returns.