Sleep Number Pillow Return Policy (6-Point Summary!)

Do you want to know about Sleep Number pillow return policy?

Considering buying a new pillow? Reading our detailed pillow return expectations can help you know what brands to consider and those to avoid.

However, if you already bought a Sleep Number pillow but are unhappy with your purchase, we are here to guide you on how to return it successfully.

Sleep Number is known for innovating air-filled mattresses that allow you to adjust the firmness level to your likeness using remote controls.

Besides that, Sleep Number manufactures varieties of matching bedding, especially pillows, to complement the sleep setup.

The innovative company makes different pillow models, including customizable heights and specialty pillows.

However, like any other brand, Sleep Number has satisfied and unsatisfied customers.

If you want to return your sleep number pillow for any reason, there are a few things to note:

6-Point Summary Of Sleep Number Pillow Return

1. Sleep Number requires you to sleep on your new pillow for at least 30 nights before deciding on processing a return.
2. You can initiate a return within the 31st to 100th day of receiving the pillow.
3. The pillow must have all original tags intact to be eligible for return.
4. The pillow must not be stained, dirty, or subjected to misuse or abuse.
5. You must authorize mail returns to obtain a Return Service Order number.
6. Your refund will be made to the original mode of payment and may take up to 21 days.

Read on as I dive deep into the nitty-gritty of returning Sleep Number pillows.

It is important you read till the end so you don’t miss out on important information.

Can You Return Sleep Number Pillows?

Yes. You can.

Sleep Number is one of the few companies that offer an extended trial period on pillows. 

They allow you to try your new pillow in-house for 100 nights before committing to it.

When shopping for a new pillow, it’s crucial to patronize a brand that prioritizes customer satisfaction by protecting your purchase with a return policy and a warranty.

For instance, If you were to purchase a pillow from IKEA or Casper, you wouldn’t be allowed to return it if you have slept on it.

What Is Sleep Number Return Policy On Pillows?

As I said earlier, Sleep Number allows you to try your pillow for 100 nights to check for compatibility. 

If unsuitable, you can return it for a full refund, which will be made into your original form of payment.

With such a generous policy, you can rest assured that you will only get the best for your money. 

Sometimes, customers make the mistake of ordering the wrong pillow size or a type that doesn’t fit their sleeping style.

Sleep Number understands that and gives an option of exchange, too. With the vast array of pillows they offer, you should find a pillow you love. 

However, if you want to exchange, we advise you to thoroughly research your most suitable pillow.  You can only exchange once. Any replacement pillow you order is final and ineligible for a trial period or return.

Can I Return a Sleep Number Pillow That I Have Slept On?

Yes.

At Sleep Number, you can return a pillow you have slept on. The company requires you to try your pillow for at least 30 nights before making permanent decisions.

You can initiate a return after the 31st day of receiving the pillow. Research has shown that it takes time for our bodies to get used to a new mattress or pillow. 

However, if you have an underlying health problem or are used to a sagging, flat, and unsupportive pillow,  it may affect your judgment of your new pillow.

That 30-night break-in period seems fair enough to ensure you make the right decision.

However, if you keep waking up with a sore neck, headaches, and back pains, thirty days might be a long time to suffer. 

To make a Sleep Number pillow return, you must ensure all tags are intact, and the pillow must not be unsanitary.

How To Return A Sleep Number Pillow?

If you have slept on your Sleep Number pillow for 30 days and hate it, it’s time to return it for an exchange or a full refund.

In-Store Returns For Sleep Number Pillows

To return in-store, you must prepare your pillow by packaging it in a sturdy box. We advise cleaning it appropriately to increase your chance of a successful return.

Next is to locate a Sleep Number retail store closest to your location. You must take along your receipt or any other proof of purchase.

When you get to the store, approach any customer service representative to express your dissatisfaction and desire to return. 

Ideally, they will examine the pillow before processing your return. They can guide you to a more suitable pillow model if you want an exchange.

Mail Returns For Sleep number Pillows

You should contact customer service via their official website to return by mail. 

They will authorize your return, issue a Return Service Order (RSO) number, and instruct you on the steps to follow.

Typically, they will require you to attach the RSO number to the package and send it to their physical location.

In this case, all shipping costs will be on you.

Note that it is important to authorize your return to obtain an RSO number.

The company reserves the right to destroy every unauthorized return and deprive you of getting a refund.

The refund process begins after they receive the pillow back.

Can You Return A Sleep Number Pillow For A Full Refund?

Yes. 

You can get a full refund for your returned Sleep Number pillow.

However, you must process your return within your 100-night in-house trial period.

If you return in-store, you can get your refund immediately in cash. 

As for mail returns, the refund process begins after the company has received the pillow. 

According to their official website, your refund will be made to the original mode of payment, and the process can take up to 21 business days.

Can You Return A Pillow To Sleep Number Without Receipt?

Yes. You can return your Sleep Number pillow without your receipt, but you may have limited options for reimbursement.

For instance, the store attendant may insist your refund will be in the form of store credit only with no cash refund option. It’s solely at their discretion.

Meanwhile, getting a store credit is not an issue because you can use it for future purchases. It will only be an issue if you plan to use the cash refund to purchase another brand of pillow.

Notwithstanding, We recommend keeping all your receipts and invoices in a safe,  waterproof file in your drawer or wardrobe. This will eliminate your chance of misplacing it or having it destroyed by kids or pets.

Do Sleep Number Pillows Have A Warranty?

Yes.

Sleep Number pillows have a one-year limited warranty, valid only for the original pillow purchaser.

The warranty gives you legal rights to a repair or a replacement of your Sleep Number pillow if you notice a material defect within one year of owning it.

However, you must keep all original tags and receipts intact to file a warranty claim. The pillow must also be clean and sanitary to be eligible for any warranty-related claim.

The company reserves the right to decline your claims if the pillow has signs of misuse or abuse.

Conclusion

Sleep Number has an exceptional return policy on its pillows. If you don’t stop waking up with discomfort, you can return your Sleep Number pillow within your 100-night home sleep trial.

However, the pillow needs to be clean with all original tags to be accepted.

You should take the pillow back to one of their retail stores for in-store returns.

However, you must obtain a Return Service Order number for online returns to ensure a successful refund.

All refunds are made to the original mode of payment within 21 days.

Sleep Number Pillow Return FAQs

How Long Does Sleep Number Refunds Take?

Refunds at Sleep Number typically take up to 21 days.

Do I Need An RSO Number for In-Store Returns?

No. You only need it if you wish to make your returns by mail.

Can I Return A Sleep Number After 100 Days?

No. You can not return after your 100-night trial period has lapsed. However, you may be eligible for a warranty claim if you notice a manufacturing flaw.

Does The Warranty Cover Comfort Preference?

No. You can’t make a warranty claim for comfort concerns. If your pillow is uncomfortable, you can return it for another one within 100 days of receiving it.